Secured Asset Specialist II
Base Salary: $18 to $20 Per Hour
Employment Type: Full Time
Work Hours: 9am-5pm
Location
200 14th Ave E
Sartell, MN 56377
Education Requirements
- High school diploma or GED required; college degree preferred.
Experience Requirements
- Related work experience with vehicles or collections preferred.
- Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel,
- Knowledge/experience with BFrame desired but not required.
- Good listening and communication skills, both written and verbal.
- Excellent organizational skills and able to multi-task.
- Detail oriented and able to meet deadlines
- Able to work independently and in a team environment.
- Able to handle disputes while being in compliance of regulations.
- Reliable and demonstrates ability to consistently work assigned schedule.
- Bilingual skills valued but not required.
Responsibilities
- Handles multiple types of customer and bankruptcy communications including inbound calls, letters, and correspondence.
- Schedules payment plans with consumers and may need to negotiate payments to establish a method of payment or future payments on secured accounts.
- Document account and responds according to procedures
- Works with outside companies/agencies as the business needs require (ie: state titling departments, attorneys, trustee offices, insurance companies, and repossessions agents).
- Monitors accounts within daily work queues
- Prepares letters or documents to be mailed to consumers
- Update account appropriately to ensure proper flow
- Reviews court documents to ensure claims are being processed accordingly
- Conducts audits of accounts to court records to ensure accuracy of account information is being obtained and updates as appropriate.
- Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
- Follows legal parameters and compliance requirements of state and federal mandates, including those set forth in the Federal Debt Collection Practices Act (FDCPA).