Sr. Operations Specialist
Base Salary: $20 to $25 Per Hour
Employment Type: Full Time
Work Hours: 9am-5pm
Location
200 14th Ave East
Sartell, Minnesota 56377
Responsibilities
- Support and provide guidance to offsite team members, ensuring adherence to operational standards, procedures, and performance expectations.
- Manage specialized serviced and non‑serviced accounts requiring advanced review, judgment, and resolution.
- Handle specialized and complex accounts that require partnership with Finance and other internal departments to ensure accurate, compliant outcomes.
- Serve as a subject matter expert for high‑complexity scenarios, including bankruptcy and legally sensitive situations.
- Handle escalated calls and issues as needed, providing timely, professional resolution.
- Respond to and manage attorney inquiries, ensuring clear, accurate, and compliant communication.
- Conduct specialized inbound and outbound communications with Attorneys and Trustees to resolve account‑related matters.
- Assist in the development, documentation, and maintenance of training materials and Standard Operating Procedures (SOPs).
- Provide support and clarification on complex operational situations requiring coordination across teams or advanced decision‑making.
- Ensure all actions, decisions, and communications comply with regulatory, legal, and internal policy requirements.
- Become a SME within the Bankruptcy team such as Claim Filing, TOA, NDC, Amendments, Withdrawals, Redactions etc.
- Work cross functionally support the business needs with the following departments Compliance, QA, IT and Development.