Inbound Collections-Account Resolution Specialist

High School/GED

Strong communication and listening skills

Ability to remain calm and professional in difficult conversations

Comfortable discussing payment solutions

Able to manage high call volume

Detail-oriented and organized

Customer service or collections experience preferred

• Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting

• Establish payment arrangements and resolve balances within approved parameters

• Navigate difficult customer interactions professionally

• Explain account details and options clearly

• Document all interactions accurately

• Escalate complex issues when needed

• Follow FDCPA, Regulation F, and company guidelines

• Guide conversations toward account resolution and payment outcomes

• Apply negotiation skills within defined guidelines

• Handle difficult or high-emotion customer interactions professionally

• Maintain composure with frustrated or upset customers

• Follow compliance and regulatory requirements