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Support Specialist (Bankruptcy department)

Employment Type: Full Time

Work Hours: Hourly; Non-Exempt, Monday – Friday, 8:00 am – 4:00 pm

Education Requirements

  • High school diploma or GED required; college degree preferred.

Experience Requirements

  • Related work experience preferred.
  • Knowledge/experience with BFrame desired but not required.
  • Detail oriented and able to meet deadlines
  • Able to work independently and in a team environment.
  • Able to handle disputes while complying of regulations.
  • Reliable and demonstrates ability to consistently work assigned schedule.

Responsibilities

  • Creates claims and maintains accurate records to be filed with the courts
  • Data entry of legal documents by filing claims through the courts electronic filing system
  • Ensures proper documentation of the claims within our consumer records
  • Documents accounts and responds according to procedures
  • Reviews bankruptcy plans and trustee websites to ensure correct handling of accounts
  • Works with outside companies/agencies as the business needs require (ie: state titling departments, attorneys, trustee offices, insurance companies, and repossessions agents).
  • Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
  • Maintains customer confidence and protects operations by maintaining confidentiality.
  • Follows legal parameters and compliance requirements of state and federal mandates, including those set forth in the Federal Debt Collection Practices Act (FDCPA).

Skills

  • Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel
  • Good listening and communication skills, both written and verbal.
  • Excellent organizational skills and able to able to multi-task.

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