Two people working together with laptops and pen and paper

Site IT Support Specialist

Employment Type: Full Time

Work Hours: : Exempt; 40+ hours per week; Typically, Monday through Friday

Education Requirements

  • College Degree in computer related field preferred: High School Diploma or GED required plus related experience.

Experience Requirements

  • 3 years of hands-on desktop support experience with Windows Operating System.
  • Troubleshooting experience in a networked corporate environment.

Qualifications

  • Must be a team player and offer sensitivity to customer’s needs.
  • Ability to work cooperatively and collaboratively with all levels and functional areas of the company to maximize performance, creativity, problem solving and results.
  • Possess a strong work ethic, high ethical standards and the ability to maintain the highest level of confidentiality.

Responsibilities

  • Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with co-workers to support databases, Telcom, remote access, internet, applications and other points of connectivity.
  • Works with co-workers to determine and resolve problems.
  • Ensures desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Performs setup and configuration of desktop and laptop equipment.
  • May train and orient staff on use of hardware and software.
  • Assesses functional needs to determine specifications for purchases; purchases hardware and software and orders computer supplies.

Skills

  • Microsoft Office proficiency; excellent computer skills including creating/utilizing reports.
  • Excellent troubleshooting, problem solving and root cause analysis skills.
  • Professional demeanor; excellent verbal and written communication skills.


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