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Secured Servicing Specialist

Employment Type: Full Time

Work Hours: Non-Exempt; Monday – Friday Days (40 Hours+)

Education Requirements

  • Bachelor’s degree in Business, Management, Finance, or related field; or equivalent related experience.

Experience Requirements

  • Previous work history or related work experience.
  • Experience in the collections industry or financial service is desired.

Qualifications

  • Demonstrated knowledge of business principles.
  • Critical thinking and analytical abilities for processing complex information.
  • Possess excellent interpersonal and leadership skills, and clear verbal and written communication skills.
  • Ability to work cooperatively and collaboratively with all levels and functional areas of the company to maximize performance, creativity, problem solving and results.
  • Ability to self-motivate.
  • Possess a strong work ethic, high ethical standards & ability to maintain the highest level of confidentiality.
  • Positive Attitude

Responsibilities

  • Ensures timely handling on servicing placements.
  • Communicates with clients on repossessions, surrenders, reaffirmations, insurance claims, reporting and other as needed.
  • Creates a positive experience for our client.
  • Review and approve client reporting.
  • Audits accounts to ensure department is meeting our client’s service level agreement.
  • Reconcile accounts against client’s system of recorded/media to ensure payments and information are succinct.
  • Understands, follows, and maintains current knowledge of all applicable Federal, State, and local rules and regulations along with all compliance and business policies and procedures.
  • Adheres to Jefferson Capital Systems compliance program and related activities to prevent illegal, unethical, or improper conduct.
  • Sends consumer notices as needed.
  • Review account handling to verify actions taken support our compliance culture and creates awareness to facilitate resolution when questions arise.
  • Ensures all consumers are treated fairly, with respect, and afforded all protections under State, Federal and local consumer protection laws, rules, and regulations.
  • Performs other related tasks as needed.

Skills

  • Excellent computer skills including creating and utilizing reports.
  • Results-oriented individual with strong problem-solving skills.

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