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PPA Collections Associate (Payment Plan)

Employment Type: Full Time

Education Requirements

High school diploma or GED; college education or work experience preferred

Experience Requirements

  • 1-2 years customer relations experience: customer service, collections, telemarketing, banking experience valuable.
  • Knowledge of the legal and regulatory framework affecting consumer collections valued.
  • Collections experience a plus but not required.
  • Excellent verbal communication skills.
  • Excellent listening skills and ability to handle conflict.
  • Ability to stay calm and de-escalate situations while maintaining professionalism and mutual respect.
  • Basic computer skills, detail oriented and able to multi-task.
  • Possess a strong work ethic, high ethical standards and ability to maintain the highest level of confidentiality.
  • Reliable and demonstrates ability to consistently work an established work schedule.
  • Bilingual skills valued; not required.

Responsibilities

  • Individuals are responsible for helping clients establish repayment opportunities and ensure customers are successful in completing the program.
  • Interacts directly on the phone with consumers.
  • Utilizes computer to review account information via account management system and assesses payer potential.
  • Listens and negotiates with consumer to secure commitment to pay and establish a method of payment.
  • Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
  • Utilizes excellent listening skills.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Follows legal parameters and compliance requirements of state and federal mandates.
  • Follows department and company policies and procedures and communicates needed changes.
  • Is a team player; contributes to team effort and performance and demonstrates reliable attendance record.

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