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Experienced Collections Associates - Internal Recovery

Employment Type: Full Time

Work Hours: Fulltime 40 hours per week. • Work 2 days (8:00 am – 4:00 pm) and work 2 days (10:00 am – 6:00 pm) • Friday hours (8:00am – 4:00 pm) – work half day Friday if working on Saturday • Work one Saturday every other month (8:00 am – 12:00 noon). • Remote Option: Potential option to work remotely from home after training completed..

Education Requirements

High School diploma or GED required; college education desirable.

Experience Requirements

  • Collections experience preferred; Bilingual skills valued; not required.
  • Customer service experience valued (banking, telemarketing, sales).
  • Excellent verbal and written communication skills; good listening and ability to negotiate.
  • Ability to handle conflict by remaining calm and de-escalating the situation.
  • Basic computer skills, good organization and problem-solving skills.
  • Results oriented, goal driven and competitive; able to multi-task in fast paced environment.
  • Possess a strong work ethic, ability to maintain the highest level of confidentiality.
  • Reliable and demonstrates ability to consistently work assigned work schedule.

Responsibilities

  • Interact directly with consumers, review account information and establish payment.
  • Listen and negotiate to secure best possible payment arrangement.
  • Document call results via computer applications.
  • Apply communication, organization and problem-solving skills to maximize team performance.
  • Contribute to team and personal performance goals; work independently and effectively as a team.
  • Maintain a professional and positive attitude, respectful to both consumers and co-workers.
  • Follows legal parameters and compliance requirements of State and Federal mandates.
  • Adheres to Jefferson Capital compliance program; follows department/company policies and procedures.
  • Maintains customer confidence and protects operations by maintaining confidentiality.

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