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Experienced Collections Associates - Internal Recovery

Employment Type: Full Time

Work Hours: Full-time; 40 hours/week

Education Requirements

High school diploma or GED; college education desirable.

Qualifications

  • Collections experience desired.
  • Knowledge of the legal and regulatory framework affecting consumer collections.
  • Customer service experience valued (banking, telemarketing, sales)
  • Excellent verbal and written communication skills; good listening and negotiation skills.
  • Good customer relations skills; ability to stay calm and de-escalate situations while maintaining professionalism.
  • Basic computer skills, detail oriented and able to multi-task in a fast paced environment.
  • Good problem solving skills and ability to handle conflict.
  • Results oriented, goal driven and competitive.
  • Possess a strong work ethic, high ethical standards and ability to maintain the highest level of confidentiality.
  • Reliable and demonstrates ability to consistently work assigned work schedule.
  • Bilingual skills valued; not required.

Responsibilities

  • Interacts directly on the phone with consumers, reviews account information and helps customers establish repayment.
  • Reviews account information via account management system and assesses payer potential.
  • Listens and negotiates with consumer to secure commitment to pay and establish a method of repayment.
  • Follows legal parameters and compliance requirements of state and federal mandates.
  • Follows Department and Company policies and procedures and communicates needed changes.
  • Maintains customer confidence and protects operations by keeping information confidential.
  • Contributes to team effort, performance and goals; demonstrates reliable attendance record.
  • Maintains a professional and positive attitude; is respectful to both consumers and co-workers.

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