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Collections Associate – Payment Rewards

Employment Type: Full Time

Work Hours: Full-time; 40 hours/week; Hourly – Non-Exempt

Education Requirements

High school diploma or GED is required; college education valued.

Experience Requirements

  • Shares Payment Rewards Program with consumers, helps them establish repayment opportunities and ensures consumers are successful in completing the program.
  • Interacts directly on the phone with consumers.
  • Utilizes computer to review account documentation through an account management system and assesses payer potential
  • Utilizes excellent listening skills and negotiates to secure commitment to pay and establish method of payment.
  • Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
  • Maintains customer confidence and protects operations by maintaining confidentiality.
  • Follows legal parameters and compliance requirements of State and Federal mandates.
  • Adheres to Jefferson Capital compliance program; follows department/company policies and procedures.

Responsibilities

  • Shares Payment Rewards Program with consumers, helps them establish repayment opportunities and ensures consumers are successful in completing the program.
  • Interacts directly on the phone with consumers.
  • Utilizes computer to review account documentation through an account management system and assesses payer potential.
  • Utilizes excellent listening skills and negotiates to secure commitment to pay and establish method of payment.
  • Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
  • Maintains customer confidence and protects operations by maintaining confidentiality.
  • Follows legal parameters and compliance requirements of State and Federal mandates.
  • Adheres to Jefferson Capital compliance program; follows department/company policies and procedures

Apply Here