
Collections Associate – Payment Rewards
Employment Type: Full Time
Work Hours: Full-time; 40 hours/week; Hourly – Non-Exempt
Education Requirements
High school diploma or GED is required; college education valued.
Experience Requirements
- Shares Payment Rewards Program with consumers, helps them establish repayment opportunities and ensures consumers are successful in completing the program.
- Interacts directly on the phone with consumers.
- Utilizes computer to review account documentation through an account management system and assesses payer potential
- Utilizes excellent listening skills and negotiates to secure commitment to pay and establish method of payment.
- Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
- Maintains customer confidence and protects operations by maintaining confidentiality.
- Follows legal parameters and compliance requirements of State and Federal mandates.
- Adheres to Jefferson Capital compliance program; follows department/company policies and procedures.
Responsibilities
- Shares Payment Rewards Program with consumers, helps them establish repayment opportunities and ensures consumers are successful in completing the program.
- Interacts directly on the phone with consumers.
- Utilizes computer to review account documentation through an account management system and assesses payer potential.
- Utilizes excellent listening skills and negotiates to secure commitment to pay and establish method of payment.
- Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
- Maintains customer confidence and protects operations by maintaining confidentiality.
- Follows legal parameters and compliance requirements of State and Federal mandates.
- Adheres to Jefferson Capital compliance program; follows department/company policies and procedures