Collections Associate – Payment Rewards

High school diploma or GED is required; college education valued.

• Shares Payment Rewards Program with consumers, helps them establish repayment opportunities and ensures consumers are successful in completing the program.
• Interacts directly on the phone with consumers.
• Utilizes computer to review account documentation through an account management system and assesses payer potential
• Utilizes excellent listening skills and negotiates to secure commitment to pay and establish method of payment.
• Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
• Maintains customer confidence and protects operations by maintaining confidentiality.
• Follows legal parameters and compliance requirements of State and Federal mandates.
• Adheres to Jefferson Capital compliance program; follows department/company policies and procedures.

• Shares Payment Rewards Program with consumers, helps them establish repayment opportunities and ensures consumers are successful in completing the program.
• Interacts directly on the phone with consumers.
• Utilizes computer to review account documentation through an account management system and assesses payer potential.
• Utilizes excellent listening skills and negotiates to secure commitment to pay and establish method of payment.
• Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
• Maintains customer confidence and protects operations by maintaining confidentiality.
• Follows legal parameters and compliance requirements of State and Federal mandates.
• Adheres to Jefferson Capital compliance program; follows department/company policies and procedures