Bankruptcy Support Specialist (Spanish Bilingual) – Bankruptcy

High School diploma or GED required; college degree preferred.

• Related work experience with vehicles or collections preferred.

• Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel, Access.

• Knowledge/experience with BFrame desired but not required.

• Good listening and communication skills, both written and verbal.

• Excellent organizational skills and able to able to multi-task.

• Detail oriented and able to meet deadlines

• Able to work independently and in a team environment.

• Able to handle disputes while being in compliance of regulations.

• Reliable and demonstrates ability to consistently work assigned schedule.

• Bilingual skills required for this particular opening.

• Handles multiple types of customer and bankruptcy communications including inbound/outbound calls, letters, and correspondence.

• Negotiates with consumers to secure commitment to pay and establish method of payment on secured accounts.

• Documents accounts and responds according to procedures, including negotiations.

• Reviews bankruptcy plans and trustee websites to ensure correct handling of accounts.

• Files bankruptcy related documents through the courts electronic filing system.

• Works with outside companies/agencies as the business needs require (ie: state titling departments, attorneys, trustee offices, insurance companies, and repossessions agents).

• Maintains a professional and positive attitude; is respectful to both consumers and co-workers.

• Maintains customer confidence and protects operations by maintaining confidentiality.

• Follows legal parameters and compliance requirements of state and federal mandates, including those set forth in the Federal Debt Collection Practices Act (FDCPA).