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Bankruptcy Support Specialist (Spanish Bilingual) – Bankruptcy

Employment Type: Full Time

Work Hours: Hourly; Non-Exempt Monday – Friday, 8:00 am – 4:00 pm

Education Requirements

High School diploma or GED required; college degree preferred.

Experience Requirements

  • Related work experience with vehicles or collections preferred.
  • Extensive computer skills and knowledge with Microsoft Office; Outlook, Excel, Access.
  • Knowledge/experience with BFrame desired but not required.
  • Good listening and communication skills, both written and verbal.
  • Excellent organizational skills and able to able to multi-task.
  • Detail oriented and able to meet deadlines
  • Able to work independently and in a team environment.
  • Able to handle disputes while being in compliance of regulations.
  • Reliable and demonstrates ability to consistently work assigned schedule.
  • Bilingual skills required for this particular opening.

Responsibilities

  • Handles multiple types of customer and bankruptcy communications including inbound/outbound calls, letters, and correspondence.
  • Negotiates with consumers to secure commitment to pay and establish method of payment on secured accounts.
  • Documents accounts and responds according to procedures, including negotiations.
  • Reviews bankruptcy plans and trustee websites to ensure correct handling of accounts.
  • Files bankruptcy related documents through the courts electronic filing system.
  • Works with outside companies/agencies as the business needs require (ie: state titling departments, attorneys, trustee offices, insurance companies, and repossessions agents).
  • Maintains a professional and positive attitude; is respectful to both consumers and co-workers.
  • Maintains customer confidence and protects operations by maintaining confidentiality.
  • Follows legal parameters and compliance requirements of state and federal mandates, including those set forth in the Federal Debt Collection Practices Act (FDCPA).

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