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Bankruptcy Manager

Employment Type: Full Time

Work Hours: Exempt; Monday – Friday, 40+ per week

Education Requirements

  • College degree in Business, Management, Finance, or related field; or equivalent related experience.

Experience Requirements

• Previous work history or related work experience.

• Management, leadership, and supervisory experience.

• Experience in the collections industry or financial service is desired.

• Demonstrated knowledge of business principles.

• Excellent computer skills including creating and utilizing reports.

• Results-oriented individual with strong problem-solving skills.

• Critical thinking and analytical abilities for processing complex information.

• Possess excellent interpersonal and leadership skills, and clear verbal and written communication skills.

• Ability to work cooperatively and collaboratively with all levels and functional areas of the company to maximize performance, creativity, problem solving and results.

• Ability to stay calm and deescalate situations; effectively resolve problems while maintaining professionalism and mutual respect.

• Possess a strong work ethic, high ethical standards & ability to maintain the highest level of confidentiality.

Responsibilities

• Provides leadership, mentoring and development of staff, especially in interaction with consumers.

• Keeps open communication with employees by answering questions and explaining policies/procedures.

• Accesses consumer account information via computer, account management system and documents.

• Aids with the hire and training of new employees, including cross training existing employees.

• Provides direction in consumer negotiations to secure payment commitments & establish payment methods.

• Allocates resources to meet task completion deadlines.

• Handles manager calls and assists in defusing escalated communications.

• Communicates and facilitates changes needed to improve team efficiencies.

• Works with outside vendors such as repossession and remarketing companies, state title departments, outside law firms, etc.

• Understands, follows, and maintains current knowledge of all applicable Federal, State, and local rules and regulations along with all compliance and business policies and procedures.

• Adheres to Jefferson Capital Systems compliance program; ensures all actions taken support our compliance culture and creates awareness to facilitate resolution when questions arise.

• Ensures all consumers are treated fairly, with respect, and afforded all protections under State, Federal and local consumer protection laws, rules, and regulations.

• Performs the duties of an employee manager and other related tasks as needed.

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