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Account Resolution Specialist

Employment Type: Full Time

Work Hours: Hourly; Non-Exempt Monday – Friday, 8:00 am – 4:00 pm or 9:00 am -5:00 pm

Education Requirements

  • High school diploma or GED required; college degree preferred.

Experience Requirements

  • Related office and phone communication work experience.


  • Basic understanding of collections.
  • Good computer skills with Microsoft Office and Outlook.
  • Good listening and communication skills, both written and verbal.
  • Excellent organizational skills and able to able to multi-task.
  • Detail oriented and able to meet deadlines.
  • Able to work independently and in a team environment.
  • Bilingual skills highly desired but not required.


  • Individual is a member of the Account Support team.
  • Handle multiple types of consumer communications including inbound calls, email requests, credit bureau reporting disputes received from consumer reporting agencies and consumer correspondence.
  • Respond to consumer complaints and disputes, validation of debt request, account inquiries, credit bureau reporting questions and more.
  • Accurately document and respond according to procedures.
  • Maintain a professional and positive attitude providing customer service while being compliant of regulations.
  • Multi-task between on and off phone work and multiple applications.
  • Follows legal parameters and compliance requirements of State and Federal mandates, including those set forth in the Fair Debt Collections Practices Act (FDCPA).
  • Follows all FDCPA and State rules and regulations and all compliance and business procedures.
  • Adheres to Jefferson Capital Systems compliance program and its’ related activities and maintains confidentiality.

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